Join Navigator for a presentation on the new guidance published by the Information Commissioner’s Office (ICO) for organisations on how to deal with data protection complaints.
From 19th June 2026, individuals have a legal right to complain directly to organisations about how their personal data is used. Organisations must have a process for handling data protection complaints – there are no exemptions to this. The ICO has published detailed guidance to provide practical advice to help organisations meet legal obligations.
What will this event cover?
An overview of the new ICO guidance on how to handle data protection complaints, in particular:
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what are data protection complaints
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how organisations are required to prepare
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what organisations must do when complaints are received – and what they should do in order to minimise potential risk
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practical discussion of additional ‘good practice’ recommendations in the new guidance (for example, in relation to complaints from or about children) and challenges such as complaints made via social media
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Who should attend?
This webinar is suitable for professionals from organisations responsible for legal compliance, in particular those tasked with ensuring compliance with data protection law ,or general handling of complaints.
How long will the webinar last?
The presentation itself will take around 35-40 minutes, with time allocated for Q&A during and at the conclusion about the practical application and implications of the new guidance.
What will the cost be?
This event is free to attend, with places limited.
Reserving a place
To book places online, please visit our website. Alternatively, please e-mail events@navigatorlaw.co.uk.
Who will deliver the webinar?
Sean Morris, Legal Manager at Navigator, is a solicitor who regularly delivers training on data protection issues for organisations and membership organisations, with published work appearing in Business Insider, HR Network, Daily Business, Industrial Law Journal and the Independent Schools’ Bursars Association.
Click here for a short article written by Sean on the new ICO guidance that will be discussed during this webinar.